What is Thena?

Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat, integrating AI with human intelligence for new-gen ticketing. It enables autonomous support, automates workflows, centralizes customer data, and connects with various apps and APIs.

How to use Thena?

Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics.

Thena's Core Features

Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)

New-gen ticketing with AI + human intelligence

Autonomous support & service (AI-powered task automation)

Multi-persona ticketing with customizable boards and role-based controls

Automated Workflows blending human and AI actions

Centralized Accounts for customer data

App integrations and API access

AI ticket detection, summaries, tagging, assistant, auto-responses, co-pilot

Enterprise-grade security

Custom fields, SLA definition, Notifications, Routing

Knowledge base management

CSAT collection and tracking

Performance Insights

Thena's Use Cases

#1 Resolving customer support tickets efficiently across multiple communication channels.

#2 Automating routine support tasks and responses using AI agents.

#3 Managing and centralizing customer account data for better collaboration.

#4 Streamlining team processes with customizable ticketing boards and role-based access controls.

#5 Tracking and managing tickets directly from platforms like Slack and MS Teams.

#6 Converting emails and web chats into trackable support tickets.

#7 Collecting and analyzing customer satisfaction (CSAT) feedback.

#8 Automating repeatable ticket flows and internal collaborations.

Thena

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