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What is TheLoops?

TheLoops is a CX operations platform that uses AI to empower Support and Success leaders with real-time customer, agent, and product insights. It provides an instant view of revenue status and explicit customer behavior without needing a data team. The platform offers AI Agents for CX, delivering solutions for quality monitoring, voice of customer analysis, and real-time troubleshooting.

How to use TheLoops?

TheLoops connects to your data sources in about an hour, allowing you to build AI Agents in a day and see ROI within a month. It provides tools for AI Agent Copilot, Auto-tagging and Intelligent Routing, Escalation Prediction, Proactive Backlog Management, and more.

TheLoops's Core Features

AI Agent Copilot

Auto-tagging and Intelligent Routing

Escalation Prediction

Proactive Backlog Management

Support Quality Assurance

Predictive CSAT

Product Feedback Analysis

AI Autopilot

Topic Trend Analysis

Knowledge Generation

AI Search

TheLoops's Use Cases

#1 Automated Quality Assurance

#2 Intelligent Routing of Support Tickets

#3 Predicting and Preventing Escalations

#4 Analyzing Product Feedback

#5 Improving Agent Efficiency

TheLoops

📋Introduction

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