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What is Cyara?

Cyara is an AI-led CX Transformation Platform provider that helps businesses elevate their customer experience strategy. It offers an AI-Powered CX Assurance Platform to transform, optimize, and assure customer journeys, ensuring flawless interactions through complete, end-to-end customer experience assurance. Cyara's platform helps lower costs, innovate faster, mitigate risk, and improve CX & CSAT.

How to use Cyara?

Define customer journeys within Cyara, directing bots to engage with systems and test networks, applications, and back-end data. The platform identifies issues from the customer's perspective, enabling users to fix potential problems before they impact customers.

Cyara's Core Features

AI-Powered CX Assurance Platform

Call Explorer

Call Routing & Agent Desktop Testing

Cloud Contact Center Monitoring

Conversational AI Testing

Omnichannel Testing

Voice Quality Testing

Cyara's Use Cases

#1 IVR Testing

#2 Chatbot Testing & Optimization

#3 Cloud Contact Center Testing

#4 Email & SMS Testing

#5 Web Interaction Testing

#6 Continuous Testing Solutions

#7 Agent Desktop Testing

#8 Outbound Call Testing

#9 Voice Biometrics Testing

Cyara

📋Introduction

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